Meet the team - Joanne

Joanne, known as Jo

We're incredibly proud of our team at Dolby Vivisol and wanted to put some faces to the names of those people you may have been in touch with or who work 'behind the scenes' to ensure that delivery, service, technology and clinical expertise are always catered for. 

Our first member of the team that we're chatting to is Jo. 

What do you do?
I’m a Customer Support Coordinator based at our office in Gatwick. I have been working for Dolby Vivisol since 2016.

What does your day involve?
I work in the rebate team answering the telephone and responding to emails.

The electricity rebate is very important to our patients. The NHS will rebate patients a quarterly payment in compensation for the electricity usage of their oxygen concentrator at their home address.

To ensure this payment is as accurate as possible we must have regular meter readings so we can process an accurate rebate every quarter. These readings can be submitted by patients via email rebate.enquiries@dolbyvivisol.com or when our technicians carry out the regular servicing of the equipment.  You can now add your meter readings using the new online form found here www.dolbyvivisol.com/services/reorder-online/ 

The rebate is paid quarterly in the month following the date it is due, so if a rebate is due in February the patient will receive the payment in March. The rebate payment is in line with the concentrator installation date and not the date of the patient's electricity bill which can sometimes cause confusion.

What’s the best thing about your job?
Talking with the patients and being able to help them with their queries.

How do you unwind after a day’s work?
Spending time with my family and reading.