Planning Team Leader

Vivisol are currently hiring for a Planning Team Leader at our modern office based in Manor Royal, Crawley. We are looking for someone to join and lead our team to provide work with our team of Planners, supporting our field team across the UK, effectively and efficiently scheduling work and bookings. We offer a generous package including; 33 days holiday (including BH), excellent training and development programs, enhanced maternity and paternity leave, yearly bonus scheme, as well as a starting salary of £30,000, with a salary review following a successful probation.

The working pattern for this is across a rolling 5-week rota, which includes occasional weekend days. Once fully trained the successful candidate would also be included on the monthly on-call rota, which would be paid as an extra £2,100 per year.

Weekly hours: 37.5

Location: Office based, Manor Royal, Crawley

The ideal candidate will come from a strong planning background, working with; engineers, technicians, drivers, route planning, etc.

Main duties and responsibilities of the Planning Team Leader:

• Meeting and exceeding service delivery levels in the customer service area measured by a strict set of KPI’s.
• Working with the quality department developing feedback or complaints procedures for customers
• Completing reports and documenting monthly quality assessments across the team with the objective of maintaining and improving service delivery performance quarter on quarter
• Monitoring and investigating complaints and escalations to ensure re-occurring issues are identified, rectified and process are put in place to prevent re-occurrences.
• Taking ownership and accountability of staff supervision covering productivity, training, absence, misconduct, recruitment, regular 1-2-1s, appraisals and personal development of team members
• Supporting, coaching and mentoring team members to achieve a high standard of technical skills and customer service as well as encouraging their personal development across the department and within the company
• Providing support to other areas of the Customer Service department when required

Required Experience of the Planning Team Leader:

• Planning / Service Coordinator experience (2 years minimum)
• Team Leader / Lower Management experience (1 year, desired)
• Excellent verbal and written communication skills
• Experience working with KPIs and driving improvement