Concentrator Rebates in England

For concentrator rebates in Scotland please click here.

Electricity Rebate Unit rates

Ofgem has announced a reduction to the energy price cap level effective from the 1st October 2024.

As a result of this change, the NHS has also confirmed that the KWh rebate rate for eligible patients will be increased to 24.35p per KWh unit effective from the 1^st of October 2024. This rate will then be used for all future rebate payments for any eligible patients. This is then subject to review on the 1^st January 2025.

General information on rebates

Did you know that if you use an Oxygen Concentrator in your home you are entitled to apply for a financial rebate to offset the electricity costs of using the machine at your main address?

This rebate is a contribution from the NHS towards the electricity consumed whilst you are using the Oxygen Concentrator. It is a calculation based on the hours' usage of the machine over a set period of time. It is independent of any utility bill that you will receive and based on a meter reading that is integrated within the machine. This meter records the total time that the machine has been used in hours.

Vivisol administers the rebate process on behalf of the NHS and will deal with all the administration including calculating and processing of any payment.

Electricity rebates
After the Vivisol Home Care Technician has installed your Concentrator, they will explain to you how it works and may also mention rebates.

You will also receive a letter from the team at Vivisol providing more information regarding the rebate process and requesting that you return a form should you wish to apply. It is very important to return this form promptly; any delay could result in applications not being approved or deadlines being missed. Only once an application has been received and approved can a rebate payment be made as a contribution towards electricity costs of using the equipment from that point onwards.

How is a rebate calculated?
Each concentrator has a meter that records the hours the machine has been used.

We must regularly capture meter readings to ensure accurate payment. These are usually captured when Vivisol routinely services your equipment.

Rebates will be based on this meter reading which is carried out at the time of service or estimated between servicing intervals to record the number of hours of usage on the concentrator.

Your first concentrator service will take place approximately three months after installation. Other services will take place once every six months thereafter.

To receive a rebate, the NHS stipulate that you must allow a full-service inspection to take place at least once every six months.

The NHS set the rebate levels at a regional level.

How often do I receive rebate payments?
The frequency of payment will be approximately once every three months, starting from the month after you had the concentrator installed. Vivisol process payments for the NHS once a month.

Provide a meter reading
To help with accurate payments you can also provide us with regular meter readings. If you would like to submit a meter reading, you can now do this online at https://www.vivisol.co.uk/services/reorder-online/

What if I have a question?
The team are always keen to help or answer any questions. They can be contacted between 9am and 5pm, Monday to Friday either by emailing them at rebate.enquiries@vivisol.co.uk or by calling on 0800 011 3422 then option 2 for Rebate Enquiries.

Below is an example of an electricity rebate cycle. This may differ for various reasons such as region and service intervals.